How to Read File Directory Path of a Mounted Recovery Point
Problem Description: This KB article describes how to properly read the file path of a mounted recovery from the Web UI and the Local Mount Utility with the default naming scheme. More information can...
View ArticleVM Export Failure: Read operation exceeds the maximum block length
Product AppAssure 5.3.7.68 Problem Description Customer is unable to export to a VM after upgrading Core to Appassure 5.3.78. Export task ‘ece51686-41d4-42cb-a343-6d471ba6b4f4′ failed...
View ArticleInstallation of Prerequisites Microsoft System CLR Types for SQL Server 2008...
Product: AppAssure Agent 5.x Problem Description: The AppAssure Agent doesn’t install on server with the following error from agent exe. Installation of Prerequisites Microsoft System CLR Types for...
View ArticleHow to Estimate The Size of the Repository Using PowerShell
Product: AppAssure Core 5.3.x Problem Description: You are preparing an AppAssure Deployment and you want to estimate the size of the repository in a ball-park manner. Note: Dell does not support the...
View ArticleJobs Fail with Bad Record Errors
Product: AppAssure 5 Core Build 5.3.X Problem Description: Replication and / or back up jobs fail with a Bad Record error which may include: Bad Record DvmBadRecord UnmanagedDvm.storageSubsystem...
View ArticleManually Remove AppAssure 5 Agent
Product AppAssure Agent 5.X Problem Description This document describes the steps necessary to manually remove the AppAssure 5 agent from a system. Problem Cause If a uninstall procedure for AppAssure...
View ArticleExchange Mountability Fails on Replica Core Protecting Local Exchange 2013 Agent
Product: AppAssure Core 5.3.6.125 Problem Description: Exchange mountability checks may be failing on a Core that is protecting a local Exchange 2013 (among other agents) and is also being used as a...
View ArticleMail Restore Functionality with Outlook 2013
Product: AppAssure Core/ Local Mount Utility 5.3.X Problem Description: When calling Mail Restore with Outlook 2013 installed, you receive a message that the MAPI subsystem could not be detected and to...
View ArticleRepository Compression Ratio is at 0%
Product: AppAssure Core 5.3.6.125 Problem Description: When protected machines are backing up no compression is taking place. Compression ratio of 0% is shown under repository statistics. Problem...
View ArticleHow to Get Success/Failure Report for multiple agents using Powershell
Product: AppAssure 5.3.x Problem Description: You want to have a list of successful backups/failures encompassing a given number of past jobs for a group of agents. Resolution: Despite being rather...
View ArticleHow to Backup/Restore Core Information (including Agents) on one or more Cores
Product: AppAssure 5.3.x Problem Description: One of the issue that customers are facing is moving agents from one core to another while keeping the settings related to protection groups, schedules...
View ArticleLarge Incremental Snapshots after Midnight for SQL 2012 Agents
Product: Replay 4.x and Appassure 5.3.x Problem Description: SQL 2012 agents average incremental snapshot size is what was anticipated but after midnight the next snapshot that is taken is almost as...
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Socket Error 10055, when backing up an agent
Affected Builds: AppAssure 5.3.x Description: Upon attempting a backup on a given agent (usually Windows 2003) an error is received like the one below: Error Socket error 10055 An operation on a socket...
View ArticleChange the Replication Core Display Name
Affected Builds: AppAssure 5.3.x Description: Ability to change the Replication Core Display Name in the Console When replication is setup on a Master Core and the FQDN is used for the Target Host the...
View ArticleopenEpochFile – The system cannot find the specified file
Affected Builds: Replay 4.x Description: openEpochFile: ReadOnly open attempt on \\<NAS>\AppAssure\TevoRepository\<Agent-name> The system cannot find the specified file When attempting to...
View ArticleRepository Corruption After Successful Seed Creation and Consumption
Product: AppAssure 5 Core Build 5.3.6.125 Problem Description: Repository corruption occurs on Target core after successfully consuming a seed drive created for replication. Mounted recovery points...
View ArticleOption To Delete Recovery Points Is Not Available
Product: AppAssure 5 Core Build 5.3.1.54586 – 5.3.6.125 Problem Description: When expanding Recovery Points for agents, the options under Actions do not display for Delete All or Delete Range. Problem...
View ArticleImproved Performance Of Hyper-V Exports
Product: AppAssure 5 Core Build 5.3.3.63154 – 5.3.6.125 Problem Description: Virtual Exports to Hyper-V hosts are extremely slow. Problem Cause: Logic that gathers metadata for export needed to be...
View ArticleExtended Volume Created During Virtual Export Displays as Free Space
Product: AppAssure 5 Core Build 5.3.3.63154 – 5.3.6.125 Problem Description: Extended volume created during Virtual Export displays as “Free Space.” Volume does not contain a drive letter and does not...
View ArticleReplication Slowness and Web UI Hang
Product AppAssure Core 5.X Problem Description: The Target Core Web UI responsiveness becomes sluggish when many replication tasks from various Source Cores are running at the same time. Problem Cause:...
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